Frequently asked questions

Orders & Shipping

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How long does it take to process my order?

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

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How long does shipping take?

For orders within the United States, delivery typically takes 7–15 business days after shipment. Shipping times may vary due to customs or carrier delays.

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Do you offer free shipping?

Yes. We offer FREE shipping on all orders.

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How can I track my order?

Once your order ships, you will receive a tracking number via email. You can use it on our Track Your Order page to follow your delivery.

Returns & Refunds

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What is your return policy?

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

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What items are eligible for return?

Items must be unused, in original condition, and in original packaging.

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How long does it take to receive my refund?

Once we receive and inspect your return, approved refunds will be issued to your original payment method within 5–10 business days.

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Do you refund shipping costs?

Shipping costs are non-refundable.

Products & Safety

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Are your toys safe for children?

Yes. Our toys are selected with safety and learning in mind. We work with trusted manufacturers and check quality carefully. Adult supervision is recommended for younger children.

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What age range are your toys suitable for?

Each product page includes recommended age information to help you choose the right toy for your child.

Issues & Support

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What should I do if my item arrives damaged or defective?

Please contact us within 48 hours of delivery at support@ajingcha.com, and include clear photos of the issue so we can assist you quickly.

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How can I contact AJINGCHA?

You can reach us at support@ajingcha.com.

Business hours: Monday – Friday, 9:00 AM – 6:00 PM (EST).

We usually respond within 24 hours.