Shipping policy
Shipping Information
AJINGCHA offers FREE shipping on all orders.
Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Shipping Time
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United States: Estimated delivery time is 7–15 business days after shipment.
Shipping times may vary depending on customs clearance, carrier delays, or external factors beyond our control.
Tracking Information
Once your order has shipped, you will receive a tracking number via email.
Please allow some time for tracking information to update after shipment.
Shipping Delays
Delivery times provided are estimates and not guaranteed.
AJINGCHA is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other unforeseen circumstances.
Incorrect Address
Please ensure that your shipping address is entered correctly at checkout.
AJINGCHA is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Damaged or Lost Packages
If your order arrives damaged or defective, please contact us within 48 hours of delivery at support@ajingcha.com, including clear photos of the issue.
If a package is lost in transit, please contact us and we will assist you in contacting the carrier.
Contact Us
If you have any questions regarding shipping, please contact us at:
📧 support@ajingcha.com
🕘 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
We typically respond within 24 hours.